I am having trouble verifying my identity, what can I do?
Last updated: 09/02/21
If identity verification has not worked for you, please try the following.
Email us at email@example.com with a copy of any two of the following documents:
If you don’t have two of the documents listed above, please send us two documents you do have, showing: your name and either your date of birth or your residential address (e.g., you could send another form of ID, utility bill or bank statement). We will do our best to confirm your identity.
If the above has not worked for you, please email us at firstname.lastname@example.org and we will contact you to help.
The reason that we need to verify your identity is because it’s a requirement of Australia’s Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) regulation.
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